About Us

VoIP Inclusive provides cloud PBX systems to a wide range of UK businesses.

VoIP Inclusive is an independent and privately owned telecommunications provider registered with Ofcom to provide communications services.

We are part of a larger communications group which includes Callagenix Ltd.

Callagenix has been delivering hosted telephony solutions to businesses of all sizes in the UK and worldwide for more than two decades.

The quality of our phone services speaks for itself. More than half of our customers have been with us from the start. And more than half of our new customers come via recommendation.

Callagenix has a reputation for innovation. Our unique blend of expert services and bespoke solutions has been built by us on industry-standard protocols. This makes us and our customers fleet-footed, as we constantly review and update our services to take advantage of new technologies and regulations.

At every stage, we seek to make our customers’ telephony infrastructures more efficient and effective by removing cost, complexity and barriers to change.

Our unique range of services and our partnerships with the best international carriers ensure that even the most complex of businesses can benefit from and manage an effective telephony solution.


Ofcom and PSA (previously known as PhonepayPlus) registered

Callagenix is an Ofcom-registered carrier with its own range of UK local and non-geographic number blocks.

Our agreements with international carriers allow us to provide local and free phone numbers in more than 145 countries. We are also a registered premium-rate network provider with the regulator PSA (Phone-paid Services Authority).


Systems reliability and quality

We are regulated to ensure that our services have an “uptime” of more than 99.999%.

All our systems are located in secure data environments which are manned and monitored 24/7. In addition, sophisticated processes monitor and trigger alerts should any issues arise, or threaten to do so. A team of Callagenix engineers oversees this process and is on call 24 hours a day.

Find out more.


Environmental policy

Callagenix is committed to integrating environmental best practices into all of its activities.

View our commitment to the environment here

What our customers say

VoIP Inclusive Fixed Our Call Costs
We have been using VoIP Inclusive for many years now.

VoIP Inclusive Fixed Our Call Costs

“We were initially quoted thousands of pounds from a local Telecommunication supplier, but for a small set-up figure and fixed monthly costs we were able to get all our lines, phones, numbers and best of all our calls.”

Christopher Street - Managing Director, Redcliffe Removals

We have been using VoIP Inclusive for many years now.

“taking full advantage of the all Inclusive bundles that in turn allow our budgets to be managed much better. Excellent service and support and a good reliable product with clear speech in both directions.”

Syracusa Solutions -