Privacy Policy

VoiPinclusive and GDPR

The following sets out how VoipInclusive complies with GDPR (General Data Protection Regulation), which covers privacy and data protection. VoipInclusive takes your privacy very seriously and we have robust security and privacy procedures in place to protect your data.

What information do we collect?

We only hold information supplied during the sign-up process, such as your name, address, contact information, and information about the services you provide. We do not collect any additional data other than what we need to provide you with our telephony services. All the data we hold on your business is available for you to view inside your account - we do not hold any additional information outside of this. We do not sell your data or share it with anyone outside VoipInclusive.

What do we do with the information we gather?

We only use the information you have provided to deliver the services you have selected. As we do not use your details for promotional purposes, we do not require your explicit consent to contact you, as all communication is covered by the legitimate interest of both us and yourselves, being that we need to use the data you have provided in order to provide the services you have chosen to receive. The information we hold on you is available to view in your account at any time. You also have the right to be forgotten. You can ask us to delete the information we hold on you at any time and we carry this out as soon as practical, usually within 24 hours. This will also close your account.

Securing Your Data

VoipInclusive is committed to ensuring that your personal information is secure. We follow strict policies and adhere to high standards of security when gathering and storing personal information. Access to your information is only provided to staff who require it to manage your account.

What we collect?

Through the use of contact forms, call back requests and newsletter sign-ups, we may collect, but are not limited to, the following information: Name and company name Contact information, including address, email address and phone number Documents to verify your identify and address For some services, such as Answerphone and Call Recording, we store call recordings for a specified time. This can vary depending on the service and your requirements. Please contact us for more information. We also store call log records, which are provided as a service and can be viewed in your account.

What do we do with the information?

We require the aforementioned information solely in order to understand your needs and provide you with a services you require.


VoipInclusive Ltd. is committed to protecting a User’s privacy. It will only use the information that it collects about a User lawfully (in accordance with the Data Protection Act 1998). VoipInclusive Ltd. collects information about Users for 2 reasons: firstly, to process your order and second, to provide you with the best possible Service. VoipInclusive Ltd will give the User the chance to refuse any newsletters or emails from VoipInclusive Ltd or from another trader in the future. VoipInclusive may use User’s information as part of any report or publication without revealing any personal information of the User The type of information VoipInclusive Ltd may collect about Users includes: User’s name Address Phone number Email address Credit/debit card details VoipInclusive Ltd will never collect sensitive information about a User without User’s explicit consent. We do not store credit card details nor do we share customer details with any 3rd parties, other than that required by regulatory bodies or required explicity for the provsion of the User services. The information VoipInclusive Ltd hold will be accurate and up to date. Users can check the information held about them by emailing If User finds any inaccuracies VoipInclusive will delete or correct error promptly. The personal information that VoipInclusive Ltd hold will be held securely in accordance with VoipInclusive Ltd’s internal security policy. If VoipInclusive Ltd intends to transfer User’s information outside the EEA (European Economic Area) VoipInclusive Ltd will always obtain User’s consent first. VoipInclusive Ltd may use technology to track the patterns of behaviour of visitors to the VoipInclusive Ltd web site. This can include using a 'cookie' which would be stored on a User's browser. Users can usually modify their browsers to prevent this happening. The information collected in this way can be used to identify a User unless browser settings are modified.


Users agree to indemnify and hold VoipInclusive Ltd., and its subsidiaries, resellers, affiliates, officers, agents, co-branded partners or other partners, and employees, harmless from any claim or demand, including all legal fees, made by any third party due to or arising out of User's content on the Services, use of the Service by Users, connection to the Service by Users, User's violation of the Terms & Conditions, or User's violation of any rights of another including any claim of libel, defamation, violation of rights of privacy or property or other rights, including loss of Service by other Users and infringement of intellectual property.


VoipInclusive Ltd. its affiliates, resellers, or third parties may provide links to other World Wide Web sites or resources but is not responsible or liable, directly or indirectly for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. VoipInclusive Ltd. is not responsible or liable for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

What our customers say

VoIP Inclusive Fixed Our Call Costs
We have been using VoIP Inclusive for many years now.

VoIP Inclusive Fixed Our Call Costs

“We were initially quoted thousands of pounds from a local Telecommunication supplier, but for a small set-up figure and fixed monthly costs we were able to get all our lines, phones, numbers and best of all our calls.”

Christopher Street - Managing Director, Redcliffe Removals

We have been using VoIP Inclusive for many years now.

“taking full advantage of the all Inclusive bundles that in turn allow our budgets to be managed much better. Excellent service and support and a good reliable product with clear speech in both directions.”

Syracusa Solutions -